Shipping Policy
Last updated: October 30, 2026
Where we ship
We ship to addresses in the United States. Standard tracked shipping is free on every US order. A priority option may be offered at checkout for a small charge.
Some addresses, including certain locations in Alaska, Hawaii and US territories and APO, FPO and DPO military addresses, may take longer or may not be serviceable. If we cannot deliver to your address, we will let you know and refund your order.
Where your order ships from
Your order ships from our international fulfillment partners, including facilities in China, and is carried by air to the United States before a local carrier completes delivery.
Processing time
Orders are usually prepared and handed to the carrier within 3 to 8 business days of being placed.
Delivery time
Once shipped, orders usually arrive within 8 to 12 business days. In total, most US orders arrive within 2 to 4 weeks of purchase. These times are estimates and can be affected by customs, carrier delays, weather or other events outside our control.
If your order is delayed
If we expect your order to ship later than the time stated above, we will email you with a new estimate, and you may cancel the unshipped items for a full refund. If your order has not been delivered within 30 days of purchase, you may also cancel it and receive a full refund.
Customs and import duties
We arrange customs clearance for US deliveries. You should not be asked to pay import duties or customs fees when your package is delivered. If a carrier asks you to pay, please contact us before paying.
Tracking
As soon as your order ships you will receive a shipping confirmation email with your tracking number. You can also follow your package on our Track my order page.
Cancelling or changing an order
Email us as soon as possible at contact@ninonandco.com with "Cancel my order" in the subject line, your full name and your order number. We will do our best, but we cannot guarantee changes or cancellations once an order is being prepared for shipment.
Incorrect address
Please make sure the delivery address you enter is complete and correct, and tell us of any change as soon as possible. The address can only be changed if the order has not yet been processed. We cannot be held responsible for deliveries that fail because of an incorrect or incomplete address, an inaccessible location or a refused package. In those cases the package may be returned to us, although this is not guaranteed. If it is returned, we will offer you either a refund less the shipping costs, or a re-shipment, at your choice. A refund or re-shipment is only possible once the package has reached the sender.
Package shown as delivered but not received
If the tracking shows your package as delivered but you have not received it, please check with neighbors, your building's front desk and any safe place, then email us within 7 days. We may ask for further information and open an inquiry with the carrier. Once the inquiry is resolved, we will find a solution that suits you, for example by re-shipping your order at our cost.
Damaged package
If your package arrives visibly damaged, please photograph it before opening it and contact us within 48 hours of delivery so we can make it right.
Returns
Please see our Refund & Returns Policy for full details of returns, cancellations and refunds.